Frequently Asked Questions
General
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Enjoying food is such a central piece to living and enjoying life! In that, we believe we are put here by God to create the best tasting food as we possibly can in order to serve you something that will help you enjoy life a bit better. Not to mention, everything we make is made from scratch too!
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Yes! If you would like to become a wholesale customer, our current capacity is limited. To find out more, please call +1 226-622-9196 or email info@impressionsbakery.com.
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Only cheesecakes are available for order at Impressions Bakery. All of standard cakes and cupcakes can be ordered through and picked up at our sister store Juliet’s Sweet Shoppe.
Cake orders require 1 week’s notice.
Please contact Juliet’s at 226-622-3792 to order and pick up at:
145 Main St W.
Listowel, ON
N4W1A2 -
Many of our customers come in and tell us that they had to come back because the first time they were here they enjoyed everything so much!
From time to time, however, there is a return or request for a refund. And that’s okay, sometimes this happens! We will gladly do our best to help you sort everything out.
Please come to our store with the item in question, the same method of payment, and your receipt for proof of purchase so we can sort it out accordingly. We will talk with you and inspect the food item. It is our final decision whether or not we can refund your purchase.
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We are closed on Sundays so we can worship and rest. Mondays give us time to prepare for the week ahead by baking tons of goodies just for you!
Food/Dietary
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We proudly serve gluten free and vegan food! If there is something you’re after in particular that we don’t serve yet, please call us to see if we can fulfill your dreams.
Please see our menu for all of our options.
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Allergens are present in our store and we cannot guarantee any items to be allergen free. All stations are cleaned thoroughly between uses, especially in the case of tree nut & gluten allergies & sensitivities.
Please ask one of our staff if you need to check for an allergen.
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We are very pleased to be a made-from-scratch bakery! Besides the cold drinks in our retail fridge in front of house, all of our items are made from scratch. This also includes, but is not limited to: dressings, pie shells, donuts, fillings, glazes, caramels, drink sauces, and more!
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We are proud to serve you ethically-sourced coffee from Small Town Coffee Co., locally roasted in Atwood Ontario, just outside of Listowel! We source our tea from Metropolitan Tea Company
Orders & Delivery
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Most of our treat flavours are already set for our menu. If you’re looking for something specific like a cake or dessert platter or anything else, please call us with your order and we’ll try go on an scrumptious adventure together!
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The best and easiest ordering format for you and for us is to call in your order: call us during our opening hours of 9:00am-5:00pm Tuesday to Saturday and we’ll help you put an order together.
You can also head to our online store to complete an order. Once submitted, count your order as received. If you need to make a change to your order, call us immediately so we can adjust accordingly.
**Please DO NOT order via email. If you email, it will most likely end up in our spam folder due to security filtering. Any email orders in our inbox and/or spam folder will be not be fulfilled.
Our direct messages on Social Media are also open for orders - you can message us on Facebook and also Instagram. -
You can pay for your order over the phone by providing us your credit card information. If you would like to pay over the phone, we will require the credit card number, expiry date, and the CVV three-digit security number on the back of your credit card.
Your personal information is kept private and secure. For more information, please read our privacy policy at the bottom of this page. -
We are able to deliver for a fee only in the immediately local Listowel area, depending on our scheduling and availability to deliver. We otherwise request all orders will be picked up by customers in our store.
Feel free to call us and ask about delivering.
Privacy
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Of course! We take your privacy very seriously.
Please read our privacy policy at the bottom of this page.
As soon as we receive payment using credit card information given to us by you over the phone, we shred your credit card information for security purposes. When you provide us with delivery address information or personal information when you email us, it is never shared with anyone other than Impressions employees for the sole purposes of completing your order.
Privacy Policy
Your privacy is important to us. It is Impressions Bakery Café's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.impressionsbakery.com, and other sites we own and operate.
This policy is effective as of 16 May 2022 and was last updated on 16 May 2025.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We may ask for personal information which may include one or more of the following:
Name
Phone/mobile number
Home/mailing address
Credit Card information via telephone
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
-Enter any of our competitions, contests, sweepstakes, and surveys
-Sign up to receive updates from us via email or social media channels
-Use a mobile device or web browser to access our content
-Contact us via email, social media, or on any similar technologies
-When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
-to enable you to customise or personalise your experience of our website
-to contact and communicate with you
-for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
-for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you
-for internal record keeping and administrative purposes
-to run competitions, sweepstakes, and/or offer additional benefits to you
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
International Transfers of Personal Information
The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Nate Smit
info@impressionsbakery.com